Frequently Asked Questions

You can download your invoice or receipt from your Account Dashboard. Once logged in, go to your Account Dashboard and select Orders. In the order overview, you will see the option to download the invoice or receipt for each completed order.

If you have any questions about your invoice or receipt, please contact us at office@uiin.org.

You can add a purchase order number from your Account Dashboard. Once logged in, go to your Account Dashboard and select Orders. In the order overview, click Add under the PO Number column for the relevant order.

UIIN accepts credit and debit card payments, including secure Stripe payment links, as well as iDEAL and payment by invoice or bank transfer. You can select your preferred option during checkout.

If your finance department requires confirmation of UIIN’s bank account, please contact us at office@uiin.org. We can provide the relevant bank confirmation document where required to support your payment or vendor setup process.

Yes. You can add a separate billing email address in your Account Dashboard. Once logged in, go to your account details and enter the preferred email address in the Billing Email field. If provided, invoices and payment reminders will be sent to this address, while account updates will continue to be sent to your main account email.

To be added to your institution’s membership, you need to receive an invitation from the Team Owner, who is the account manager for your organisation. You will then receive an invitation link via which you can create your account. You can find the name and contact details of your team owner in the Account Dashboard under My Membership.

You can find your membership details in your Account Dashboard. Once logged in, select My Membership to view the details of your organisation’s membership.

Please note that this information is only visible to team owners.

The name and contact details of the account manager of your organisation’s membership can be found in the Account Dashboard under My membership.

Team owners can add colleagues to the membership through the Account Dashboard. Once logged in, go to My Membership and select Add a colleague.

From there, you can either enter their email addresses directly or share the invitation link so they can create their own accounts.

Please note that only team owners can add team members to the membership.

If your organisation’s membership includes complimentary tickets, please contact the account manager for your organisation’s membership. They will provide you with a coupon code, which you can apply during checkout when registering for the relevant event or training.

Depending on your membership type, you may be eligible for discounted rates for selected UIIN events and training opportunities. To view the discounted rate, please make sure you are logged into your account before purchasing a ticket. If a member discount applies, it will be visible during the ticket selection and checkout process.